Asymptomatic

It will probably seem hypocritical to most people to mention this, but I really dislike the way that some companies handle customer service. Not that they provide no customer service, or that they don't do it well, but that they try way too hard. I'll provide a couple of examples.

I was out with the family recently for a lunch trip to Red Robin. Red Robin has unusually tasty hamburgers (they're a 3/3 on the Burger Scale) and the service is always pretty good. It's generally a good trip if you can ignore the price tag. I don't really worry about service there. You know that thing that waiters do after they serve your food; when they come back and ask you if everything's ok only when your mouth is full? That happened to us, but it wasn't the waitress.

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I recently signed up for Reward Zone membership at Best Buy. Ever since they opened the nearby store, I've been shopping there more, rather than going to Circuit City. Could this be related to Circuit City's economic problems? I buy a lot of electronic stuff. Anyway...

I was trying to log in to my Reward Zone account, and I failed. I think the reason was that I had given my old Verizon phone number when I opened the account. I sometimes do this to keep from getting sales calls. Anyway, I couldn't log in, and I hadn't thought to try that number to process the log in, so I filled out their support form and explained my issue.

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Ah, the heck with it. I don't write a lot about a whole lot here any more, because most of what I am excited to share revolves around Habari. But then, all of the people who talk about what to write about on a blog tell you to write about things that you have passion about. And I've never not done that, but I'm purposefully filtering out a lot of Habari stuff because I feel like my audience doesn't care. Which is just a weird thought. Anyway, no more of that madness.

Something that has been tryingly amusing lately are a certain type of email that shows up on the mailing lists. As I've mentioned to people in person a few times, Habari certainly isn't talked about as much as some other blog software, but I've been tracking the usual channels for Habari buzz, and there are usually 50 to 70 new people noticing Habari every day. Which I think is pretty good, and would love to see increase.

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I had a strange confluence of events over the past couple days. In the mail, I have received a few notices about services that I can attach to my Fios connection at home. I don't have interest in Fios TV now that Verizon dropped the ball and we went ahead with satellite instead, but the new 15/15 service is very attractive. I would love to be able to push as much data out as I pull down.

The same day that notice arrived in the mail, I got email on the Verizon billing account. Apparently, the credit card attached to that account is about to expire, and if I want the autopay to continue then I need to update the number via the site they provide. So I decided to update my billing info and see if there was a way to update my service to 15/15 at the same time.

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I've been hosting my own content on the web since, oh, 1995. I've been on many hosts over that time, moving sites from host to host. During that time, I've been on some good hosts and some really awful hosts, and I have really yet to find the ultimate host that I can recommend unreservedly.

Perhaps you have been having sites hosted long enough to have acquired some horror stories. A while back, I had my sites hosted with a company called A World Wide Mall. AWWM was pretty reasonably priced, but as with most hosts, the customer service was pretty lousy. And one day, the guy who ran the service decided to fold up the company and move on without notifying any customers. He just took his datacenter and left. With all of my data. Lovely.

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