Asymptomatic

I had a strange confluence of events over the past couple days. In the mail, I have received a few notices about services that I can attach to my Fios connection at home. I don't have interest in Fios TV now that Verizon dropped the ball and we went ahead with satellite instead, but the new 15/15 service is very attractive. I would love to be able to push as much data out as I pull down.

The same day that notice arrived in the mail, I got email on the Verizon billing account. Apparently, the credit card attached to that account is about to expire, and if I want the autopay to continue then I need to update the number via the site they provide. So I decided to update my billing info and see if there was a way to update my service to 15/15 at the same time.

I logged into the site, and to make a hideous story short: I couldn't do it. I'd get as far as entering some information, and it would tell me that the tool (for payment, mind you) was unavailable. Also unavailable was my ability to read email through their web interface. What kind of ISP is so broken that they don't let you pay or read email? Verizon, apparently....

I've been hosting my own content on the web since, oh, 1995. I've been on many hosts over that time, moving sites from host to host. During that time, I've been on some good hosts and some really awful hosts, and I have really yet to find the ultimate host that I can recommend unreservedly.

Perhaps you have been having sites hosted long enough to have acquired some horror stories. A while back, I had my sites hosted with a company called A World Wide Mall. AWWM was pretty reasonably priced, but as with most hosts, the customer service was pretty lousy. And one day, the guy who ran the service decided to fold up the company and move on without notifying any customers. He just took his datacenter and left. With all of my data. Lovely.

I'm sure that folks have similar (or worse) stories. I have had service where I thought I was getting protected backup and redundant storage, when really it was all on one box and when the box died, I lost a lot. I tried hosting at 1&1 once, and after playing with it, I immediately filled out their cancellation form. Total time with their service: about 5 minutes....